Exchange & Refund Policy

At ALAY, we want you to be happy with your purchase. You can request an exchange or return within 14 days of delivery, subject to the following conditions.

Exchange Requests

Items can be exchanged within 14 days of delivery if

  • You need a different size or wish to exchange the item for another product
  • You received the wrong item or size.
  • The item is damaged, defective or faulty.

Items must be unworn, unused, unwashed and in their original condition with tags attached. Exchanges are subject to stock availability.

Return & Refund Requests

Returns can be requested within 14 days of delivery if you are not satisfied with the item or fit, received the wrong item, or received a damaged, defective, or faulty product

  • Items must be unworn, unused, unwashed, and have their original tags attached.
  • Refunds will be processed within 14 working days after receiving and inspecting the returned item.
  • PKR 350 delivery charges are non-refundable.
  • Sale items are not eligible for returns or refunds.

How to Exchange or Return

Fill out the Exchange & Refund Form included with your order and send it with the item through a traceable courier service to:

ALAY
22-B Shah Jamal Town, Near Ashiana Housing Scheme, Ferozpur Road, Lahore.

For damaged, defective, or incorrect items, please share clear photographs on WhatsApp at 0300-0992529 within the applicable request period.

Sale Items

Sale items are eligible for a size exchange within 7 days of delivery, subject to availability. Returns and refunds are not accepted on sale items.

Need Help?

For exchange, return, or refund queries, contact us at 0300-0992529 or email info@alay.co.