Shipping policy

ALAY, we aim to deliver your orders safely and on time. Please review our shipping policy for details about delivery charges, dispatch times, and delivery procedures.

·         Free Shipping: Enjoy free shipping on all orders of Rs. 2,500 and above.

·         Shipping Charges: A delivery fee of Rs. 250 applies to all orders below Rs. 2,500.

·         Order Dispatch: Orders placed by 4:00 PM (Pakistan Standard Time) are dispatched the same day via our registered courier service. Orders placed after 4:00 PM are dispatched the next working day.

·         Sundays & Public Holidays: Orders placed on Sundays or national holidays are processed and dispatched on the next working day.

·         Delivery Time: Orders are typically delivered within 3–5 working days. During peak shopping seasons or mega sales, delivery may take up to 10 working days. Deliveries are not made on Sundays.

·         Delivery Address: We deliver to residential and office addresses provided at the time of placing your order. We do not deliver to PO boxes.

·         Delivery Attempts: A maximum of two delivery attempts will be made to the address provided. A signature may be required upon receipt of the parcel.

·         No Open Parcel Policy: Customers are not allowed to open their parcels before completing payment and receiving the order. Please ensure payment is completed before opening your package.

Need Help?

For any questions or assistance regarding your order, please contact us: