Luma Bottle - Black

For Exchange Requests

Products purchased from ALAY can be exchanged within 14 days of delivery under the following conditions:

• You need a different size or wish to exchange the item for another product.
• You received the wrong item or size.
• The item is damaged, defective, or faulty.

Items must be unworn, unused, unwashed and in their original condition with tags attached. Exchanges are subject to stock availability.

Please fill out the Exchange & Refund Form included with your order and send it along with the item through a traceable courier service to:

ALAY
22-B Shah Jamal Town, Near Ashiana Housing Scheme, Ferozpur Road, Lahore.

For damaged, defective, or incorrect items, please share clear photographs on WhatsApp at 0300-0992529 within the applicable request period.

For Return/Refund Requests

• Returns can be requested within 14 days of delivery if you are dissatisfied with the item or fit, received the wrong item, or received a damaged, defective, or faulty product.
• Returned items must be unworn, unused, unwashed, and in their original condition with tags attached.
• PKR 350 delivery charges are non-refundable.
• Refunds will be processed within 14 working days after receiving and inspecting the returned item.
• Items that do not meet the return conditions are not eligible for a refund.

When Exchanges or Returns Cannot Be Accepted

ALAY reserves the right to reject an exchange or return if:

• The request is made after the applicable time limit.
• The item has been worn, used, washed, altered, or damaged due to customer use or mishandling.
• The original tags have been removed or are missing.

Sale Items

Sale items are eligible for a size exchange within 7 days of delivery, subject to availability. Sale items are not eligible for returns or refunds.

Need Help?

For any queries regarding exchanges, returns, or refunds, contact us at 0300-0992529 or email info@alay.co.

ALAY aims to deliver your orders safely and on time. Please review our
shipping policy below for details on delivery charges and timelines.

• Free Shipping: Enjoy free shipping on all orders of Rs. 2,500 and above.
• Shipping Charges: A delivery fee of Rs. 250 applies to orders below Rs. 2,500.
• Order Dispatch: Orders placed by 4:00 PM (Pakistan Standard Time) are dispatched the same day via registered courier service. Orders placed after 4:00 PM are dispatched the next working day.
• Sundays & National Holidays: Orders placed on Sundays or national holidays are processed and dispatched on the next working day.
• Delivery Time: Orders are typically delivered within 3–5 working days. During peak shopping seasons or mega sales, delivery may take up to 10 working days. Deliveries are not made on Sundays.
• Delivery Address: We deliver to residential and office addresses provided at checkout. We do not deliver to PO boxes.
• Delivery Attempts: A maximum of two delivery attempts will be made to the address provided. A signature is required upon receipt.
• No Open Parcel Policy: Customers are not allowed to open their parcels before completing payment and receiving the order. Please ensure payment is completed before opening your package.

Need Help?

For shipping-related queries, contact us at:

• Phone: 0300-0992529 / 0326 0002529
• Email: support@alay.co