Vela Tee - Matcha

Kindly ensure the correct fit before use. For hygiene reasons, used, worn or washed swimwear is not eligible for return or exchange.

For Exchange Requests:

Products purchased from ALAY can be exchanged within 7 days of purchase only under the following conditions:

• The product(s) is faulty, damaged or defective at the time of delivery.
• The product(s) does not match the order placed by the customer.
• You are required to notify Alay within 7 days of delivery by filling in the Exchange & Refund Form available inside your order package and send it back to us at our address 22-B Shah Jamal Town, Near Ashiana Housing Scheme, Ferozpur Road, Lahore along with the items to be exchanged/ refunded via traceable delivery service. We require photographic evidence of the defective item in the allotted time that you can share on our WhatsApp number 0300-0992529. At ALAY we strive to be fair to both parties and take disputes very seriously.

For Return/ Refund Requests:

• Rs. 350 as variable delivery charges will not be refunded in case of a refund request.
• Refund requests will be processed within 14 working days after receiving the return products.
• Due to hygiene concerns items used or worn are not eligible for refund.
• Refund request will only be entertained in case of wrong delivery or if the item is defected or faulty.

The following scenarios release Alay from the liability of exchange and/or return of merchandise. Such scenarios include but are not limited to the following:

• An Exchange request is made outside the specified time frame.
• The product is damaged due to use or mishandling by the customer.
• The product has been tampered with.

NOTE: Items purchased on sale are not eligible for an exchange or refund due to reduced prices.

You will receive an exchange and refund form with your order.
In case of a refund or exchange, please fill out the form and ship the item/s along with the exchange & refund form at the following address:

22-B Shah Jamal Town, Near Ashiana Housing Scheme, Ferozpur Road, Lahore.

For further queries about exchanges and returns, please contact us at: 0300-0992529 or you can write to us at internationalalay@gmail.com

Alay’s shipping policies are as follows:

• Free Shipping on all orders over the value of Rs.2,500.
• We charge Rs.250 on all orders under the value of
  Rs.2,500.
• Orders placed till 4:00 PM (Pakistan Standard Time) will be shipped the same day via Registered Courier Service. Orders received after 4:00 PM will be dispatched the next day.
• Orders received on Sundays and National Holidays will be processed and shipped on the next working day.
• Delivery time is between 3 to 5 working days (No delivery will be made on Sundays). However, delivery can take up to 10 working days during peak shopping season or our mega sales events.
• We deliver to residences or office addresses indicated by customers when an order is placed.
• We do not deliver to PO boxes. All deliveries must be signed for upon receipt. We will attempt to deliver your order a maximum of 2 times to the address indicated by you.

If you have any questions or queries, you can contact us at 03000992529 / 03260002529 or email us at support@alay.co