For Exchange Requests
Products purchased from ALAY can be exchanged within 14 days of delivery under the following conditions:
- You need a different size or wish to exchange the item for another product.
- You received the wrong item or size.
- The item is damaged, defective, or faulty.
Items must be unworn, unused, unwashed and in their original condition with tags attached. Exchanges are subject to stock availability.
Please fill out the Exchange & Refund Form included with your order and send it along with the item through a traceable courier service to:
ALAY
22-B Shah Jamal Town, Near Ashiana Housing Scheme, Ferozpur Road, Lahore.
For damaged, defective, or incorrect items, please share clear photographs on WhatsApp at 0300-0992529 within the applicable request period.
For Return/Refund Requests
- Returns can be requested within 14 days of delivery if you are dissatisfied with the item or fit, received the wrong item, or received a damaged, defective, or faulty product.
- Returned items must be unworn, unused, unwashed, and in their original condition with tags attached.
- PKR 350 delivery charges are non-refundable.
- Refunds will be processed within 14 working days after receiving and inspecting the returned item.
- Items that do not meet the return conditions are not eligible for a refund.
When Exchanges or Returns Cannot Be Accepted
ALAY reserves the right to reject an exchange or return if:
- The request is made after the applicable time limit.
- The item has been worn, used, washed, altered, or damaged due to customer use or mishandling.
- The original tags have been removed or are missing.
Sale Items
Sale items are eligible for a size exchange within 7 days of delivery, subject to availability. Sale items are not eligible for returns or refunds.
Need Help?
For any queries regarding exchanges, returns, or refunds, contact us at 0300-0992529 or email info@alay.co.
