For Exchange Requests:
Products purchased from ALAY can be exchanged within 7 days of purchase only under the following conditions:
- The product(s) is faulty, damaged or defective at the time of delivery.
- The product(s) does not match the order placed by the customer.
- You are required to notify Alay within 7 days of delivery by filling in the Exchange & Refund Form available inside your order package and send it back to us at our address 222-B street 9 cavalry Ground Lahore along with the items to be exchanged/ refunded via traceable delivery service. We require photographic evidence of the defective item in the allotted time that you can share on our WhatsApp number 0300-0992529 / 0326-0002529. At ALAY we strive to be fair to both parties and take disputes very seriously.
For Return/ Refund Requests:
- Rs. 250 as variable delivery charges will not be refunded in case of a refund request.
- Refund requests will be processed within 14 working days after receiving the return products.
- Due to hygiene concerns items used or worn are not eligible for refund.
- Refund request will only be entertained in case of wrong delivery or if the item is defected or faulty.
The following scenarios release Alay from the liability of exchange and/or return of merchandise. Such scenarios include but are not limited to the following:
- An Exchange request is made outside the specified time frame.
- The product is damaged due to use or mishandling by the customer.
- The product has been tampered with.
NOTE: Items purchased on sale are not eligible for an exchange or refund due to reduced prices.
You will receive an exchange and refund form with your order.
In case of a refund or exchange, please fill out the form and ship the item/s along with the exchange & refund form at the following address:
222-B street 9 cavalry Ground Lahore.
For further queries about exchanges and returns, please contact us at: 0300-0992529 / 0326-0002529 or you can write to us at internationalalay@gmail.com
